Phone (480) 988-9250

Licensed, Bonded, Insured
ROC138549 & ROC194202

Customer Satisfaction Form

Thank you for your business. We appreciate the opportunity to serve you and hope you and your friends and family members will call upon us for all your roofing needs. We truly care about your customer experience and want to ensure that we are doing all we can to satisfy the lifeblood of our company, which is you, our valued customer.

Please take the time to complete the survey below. By completing the survey you can
EXTEND YOUR WARRANTY without any additional paperwork!

If you have a:		the warranty is extended to:
2 year warranty	--->	2 years 3 months
5 year warranty	--->	5 years 6 months

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Sales:

1) Did the salesman explain all products and procedures to your satisfaction?
Yes, Absolutely without a doubt.
Most likely, the majority of the time.
Maybe, unsure, undecided.
Unlikely, significant issues in the process.
No, never, absolutely not.


2) Were you satisfied with the financing options available?
Yes, Absolutely without a doubt.
Mostly satisfied.
Maybe, unsure, undecided.
Partially satisfied
No, absolutely not.


3) Was the salesman prompt, courteous and respectful?
Yes, Absolutely without a doubt.
Most likely, the majority of the time.
Maybe, unsure, undecided.
Unlikely, significant issues in the process.
No, never, absolutely not.


4) Did the salesman meet your expectations?
Yes, Absolutely without a doubt.
Most likely, the majority of the time.
Maybe, unsure, undecided.
Unlikely, significant issues in the process.
No, absolutely not.

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Production:

5) Did the production manager (PM) maintain proper communication with you throughout the job process?
Yes, Absolutely without a doubt.
Most likely, the majority of the time.
Maybe, unsure, undecided.
Unlikely, significant issues in the process.
No, absolutely not.


6) Were you confident that the PM could handle your questions and concerns?
Yes, Absolutely without a doubt.
Mostly satisfied.
Most likely, the majority of the time.
Unlikely, significant issues in the process.
No, absolutely not.


7) Were the PM and work crew courteous and respectful?
Yes, Absolutely without a doubt.
Most likely, the majority of the time.
Maybe, unsure, undecided.
Unlikely, significant issues in the process.
No, absolutely not.


8) Did the PM meet your expectations?
Yes, Absolutely without a doubt.
Most likely, the majority of the time.
Maybe, unsure, undecided.
Unlikely, significant issues in the process.
No, absolutely not.

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Administrative:

9) Was the scheduling of your ESTIMATE handled in a professional manner?
Yes, Absolutely without a doubt.
Most likely, the majority of the time.
Maybe, unsure, undecided.
Unlikely, significant issues in the process.
No, absolutely not.


10) Were all calls to the office handled promptly and in a satisfactory manner?
Yes, Absolutely without a doubt.
Most likely, the majority of the time.
Maybe, unsure, undecided.
Unlikely, significant issues in the process.
No, absolutely not.


11) Was the scheduling of your JOB accurate?
Yes, Absolutely without a doubt.
Most likely, the majority of the time.
Maybe, unsure, undecided.
Unlikely, significant issues in the process.
No, absolutely not.


12) Was all your paperwork done in a timely and satisfactory manner?
Yes, Absolutely without a doubt.
Most likely, the majority of the time.
Maybe, unsure, undecided.
Unlikely, significant issues in the process.
No, absolutely not.

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Overall:

1)Were you satisfied with your experience?	2) What can we do to improve?	3) Did any of our employees provide you with exceptional service?

The information below is used to apply the warranty extension to the correct account. * Indicates a required field
* Name:
* Email:
Company:
* Phone:
Comments:

Thank You